Warrantywise Complaints

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1
Details
2
Vehicle
3
Complaint
4
Evidence
5
Resolution

Your Detail

Please note: if we do not have the planholder's permission to discuss matters with you, we may not be able to consider your complaint within the data protection rules and guidelines.

Please select who you are:

Planholder

Repairer

Dealer

Other

Who are you?:*

Your Details

Please fill out your personal details below.

Plan Reference:

Name:*

Telephone Number:*

Email Address:*

Building Name / Number:

Postcode:*

Address Line 1:*

Address Line 2:

City:*

County:*

Vehicle Details

Please tell us about the vehicle your complaint is regarding.

Vehicle Registration:*

Vehicle Make:*

Vehicle Model:*

Vehicle Location

Please tell us the current location of the vehicle.

Building Name / Number:

Postcode:*

Address Line 1:*

Address Line 2:

City:*

County:*

Extra Location Info:

Your Complaint

Please choose from the following options and complete the field(s) below.

Please select the reason(s) for your complaint:

I wish to make a complaint against a member of staff

I wish to make a complaint against a repair decision made

Terms Breached:*

0 / 500

Your Evidence

Please note: if your supporting evidence is insufficient to support your case this may result in your case being dismissed with no further action.

Please select the type(s) of evidence you have:

Service History

MOT Certificates

Photographs

Written Report

Written Evidence

Other

Click to upload your evidence
(JPEG, JPG or PNG formats only)

Preview	Filename
No Evidence

Resolution

Please complete the fields below.

Ideal Resolution*:

0 / 500

Are you happy for Warrantywise to arrange for an independent expert to visit and inspect the vehicle if required?

Expert Inspection?:*

Please tick to confirm that the details contained in this form are true to the best of your knowledge and belief.

Thank You

Thank you for submitting your complaint. We will acknowledge receipt of your complaint within 5 working days and will inform you of the anticipated time it will take to provide our full and final response to your complaint. We may attempt to contact you during usual office hours of 9am - 5pm Monday - Friday.

Complaints Procedure

If you require a review of any repair decision or have a complaint, or you have any issue completing this form, please write to the Customer Services Manager, Warrantywise at The Rocket Centre, Trident Park, Blackburn, Lancashire, BB1 3NU or by email to customerservices@warrantywise.co.uk.
If you are not satisfied with any of the services we provide or the way in which we may have exercised discretion you can ask for your case to be reviewed personally by Edd China.